This page is designed to give you clear, honest answers about who we are, how we operate, and what you can expect when shopping with BlackRidge Watches. We believe trust is built through transparency, not hype.
About BlackRidge
What is BlackRidge Watches?
BlackRidge Watches is a curated online retailer focused on rugged, functional, and feature-rich watches designed for active and everyday use. We prioritize durability, usability, and value - offering well-built watches without inflated luxury pricing.
What makes BlackRidge different from other online watch stores?
Unlike large marketplaces, we don’t list everything. Each watch is carefully selected based on real-world functionality, build quality, and value for money. Our focus is on watches that perform well in daily life, outdoor use, and travel - not status symbols.
Who is BlackRidge Watches for?
BlackRidge is for people who want reliable, practical watches that can handle workdays, weekends, and outdoor activities without paying for brand prestige they don’t need.
Our Watches & Brand Focus
What brands do you sell?
We currently specialize in North Edge watches, a brand known for outdoor, tactical, and multi-function sports watches.
Are North Edge watches considered luxury or premium watches?
No. North Edge watches are not luxury or heritage timepieces. They are designed to offer strong functionality, durability, and modern features at accessible prices, making them an excellent value-for-money option.
Why did you choose North Edge as your launch brand?
North Edge aligns with our core values: rugged capability, practical design, and honest pricing. Their watches offer features typically found in higher-priced models, making them ideal for customers who prioritize performance over prestige.
Pricing, Value & Transparency
Why are your prices higher than some overseas marketplaces?
Our pricing reflects curated selection, quality checks, customer support, warranty coverage, and a streamlined buying experience. We don’t compete on being the cheapest - we compete on reliability, transparency, and service.
Are there hidden fees or extra charges?
No. The price you see at checkout is clear and transparent. Any applicable taxes or shipping details are shown upfront so there are no surprises.
Shipping & Delivery
Where do your watches ship from?
Our watches ship directly from our strategic overseas warehouse. This allows us to keep prices competitive while ensuring access to the latest models.
How long does delivery take?
Delivery times vary by destination, but typical delivery ranges are:
- United States: 7–15 business days
- United Kingdom: 7–15 business days
Tracking details are provided once your order is shipped.
Will I receive tracking information?
Yes. Once your order has been dispatched, you’ll receive tracking information so you can monitor your shipment.
Warranty, Returns & Support
Do your watches come with a warranty?
Yes. All watches sold by BlackRidge Watches include a one-year warranty.
What does the warranty cover?
We offer free replacement within the first 30 days for manufacturing defects, and free repair support after 30 days within the one-year warranty period.
What if I have an issue with my watch?
Warranty, Returns & Support
Our support team is here to help. Simply contact us with your order details and a description of the issue, and we’ll guide you through the next steps.
Ordering & Payments
Is it safe to shop on BlackRidge Watches?
Yes. Our website uses secure payment processing and trusted payment providers to protect your information.
What payment methods do you accept?
We accept major credit and debit cards, as well as popular digital payment options available at checkout.
Can I cancel or change my order?
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to assist.
Trust & Transparency
Are your product descriptions accurate?
Yes. We aim to provide clear, honest specifications and real-world descriptions so you know exactly what you’re buying.
Do you exaggerate features or performance claims?
No. We don’t overpromise. Our focus is on practical performance and real use cases, not marketing hype.
How can I contact BlackRidge Watches?
You can reach our customer support team through our contact page or by email. We aim to respond promptly and professionally.
Reach Out
If you have a question that isn’t answered here, feel free to reach out - we’re always happy to help.
support@blackridgewatches.com